To apply, stop by the Inn, email info@eastwindinn.com or fill out the online application here.

This person will ensure a pleasant experience for guests, and will be the point of contact for
arrivals, departures, general inquiries and information. The East Wind takes great pride in
providing exceptional customer service and personal attention to customers. The right person
will be friendly and provide a top-notch experience for our guests. We are a small, close-knit
team that fill in for one another and other departments as needed.
Responsibilities include:
 Greeting guests with a smile and providing a positive first impression.
 Following established front desk procedures; especially booking rooms, updating hotel
software with proper information, and interpersonal contact with visitors, guests and
staff.
 Answering phones and assisting guests with making room reservations.
 Using the hotel software system to make, manage, and cancel reservations.

 Providing high level service, addressing guests’ needs in a prompt, efficient and
courteous manner.
 Taking and managing dining reservations.
 Handle account information and collect payments for room stays and merchandise
purchases. Maintain bank with accuracy and security.
 Communicating knowledge of property information (hours of operations, room types,
activities, etc.) and giving guests recommendations on what to do in the surrounding
areas, including local attractions, events and dining options.
 Work closely with the housekeeping department to keep status of rooms current and up
to date and communicate any relevant guest needs.
 Work cohesively with East Wind staff to accommodate guest requests.
 Keep the lobby area clean and the coffee station stocked.

Looking for individuals who are:
 Team-oriented
 Willing to work mornings (shift begins at 7:30 am!)
 Eager to provide guests with 5-star service
 Hard working
 Able to use technology and learn hotel software system
 Friendly and personable
 Positive and have a good attitude
 Punctual and arrive on time to work
 Professional, well groomed, and wear appropriate attire